Enquire · offices · booking

Two offices, one duty phone, and no call centre.

Enquiries reach the planning desk in Klein Windhoek and are answered by one of four people, usually within one working day and always by a name rather than a ticket number. Once you are on the road, the same office runs a twenty-four hour duty phone that knows which vehicle you are in and where the roadbook says you should be.

Send an enquiry See the rates first

A planning desk with a wall map of Namibia, route pins and a stack of printed roadbooks

Klein Windhoek. The wall map has been re-pinned every March since 2009.

1 dayWorking-day reply to every enquiry, itinerary attached

24 hDuty phone while you are on the road, answered in Windhoek

8–10Months ahead to book July and August dates

CATCentral Africa Time, UTC+2, no daylight saving

01 — Where we are

Windhoek plans it. Swakopmund runs the coast.

Vehicle handovers happen at the Windhoek yard or at either airport by arrangement. Coast collections, tide-dependent activities and Walvis Bay drop-offs are handled entirely by the Swakopmund office.

Windhoek — planning and handover

14 Nelson Mandela Avenue, Klein Windhoek. Street parking on the west side; the entrance is the one with the map in the window.

Hours Mon to Fri 08:00–17:00, Sat 08:00–12:00
Telephone +264 61 555 0142
Email circuits@namibskyline.na
Handover By appointment, allow 45 minutes for the vehicle briefing
Airport Hosea Kutako collection N$ 690 per vehicle, 45 minutes out

Swakopmund — the coast desk

Sam Nujoma Avenue, at the jetty end. Walk-ins welcome for tide times and activity bookings even if you did not book the circuit with us.

Hours Mon to Fri 08:30–17:00, Sat 09:00–13:00
Telephone +264 64 555 0187
Email coast@namibskyline.na
Handles Sandwich Harbour, Pelican Point, Walvis Bay collections
Note Fog most mornings to about 11:00, plan the day around it

On the road — the duty phone

One number, answered by a rotating duty officer in Windhoek. Every self-drive vehicle also carries a two-way satellite messenger paired to the same desk.

Duty phone +264 81 555 0199, twenty-four hours
Satellite Two-way messenger in the glovebox, no signal required
Recovery Contracted cover on every published route
Workshop Erf 4118, off the Western Bypass, mechanic on call
Medical E-Med Rescue 24 air evacuation, membership included

02 — How a booking goes

Six steps, and you can stop at any of the first three.

Nothing is payable until step four, and the seven-day hold at step three costs nothing and commits nothing. Most people take about a fortnight to get from the first email to a deposit.

You write

Dates, days available, party, and roughly what you want to see. Two lines is enough to start with.

We route it

Within one working day: a day-by-day skeleton with distances, surfaces, gate times and a per-person figure.

We argue about it

Revisions are free and unlimited. This is the part that matters and the part most people rush.

Hold and deposit

Seven-day provisional hold at no charge, then 25% confirms every lodge, permit and vehicle on the route.

Balance and pack

Due at 45 days. The roadbook, lodge vouchers and permits arrive by email at 30 days and printed at handover.

Handover

Forty-five minutes at the yard: vehicle walk-round, tyre and recovery kit, satellite messenger pairing, and the route read through.

On the road

Duty phone twenty-four hours. We do not check in daily, but we do know where you should be each night.

Afterwards

One honest paragraph, please, and any road note worth putting into next March's roadbook revision.

03 — Booking windows by season

When to ask, not just when to come.

Namibian lodge capacity is small and the good camps inside the parks are state-run with hard release dates. These are the lead times that actually hold, taken from our own booking record.

Storm light and green grass across the summer plains

GreenJan to Mar · ask 3 months out

Space is easy and rates are at their lowest. Ask three months ahead and you will get your first choice of lodge almost everywhere.

Clear morning light on dune crests after the rains have finished

ClearingApr to May · ask 5 months out

The window that fills quietly. Easter is effectively high season in Namibia and needs the same lead time as July.

Animals gathered at a dry-season waterhole in hard winter light

DryJun to Aug · ask 8 to 10 months out

Etosha's rest camps and the Sesriem inside-gate lodges are the constraint, not us. Ten months is not excessive for August.

Heat haze rising off a bare gravel plain in late afternoon

HotSep to Dec · ask 6 months out

October is superb for game and hard on people. December loosens up again after the first week, though the coast fills with Namibians.

What do you need from us to start?

Arrival and departure dates if you have them, the number of adults and children with ages, and one sentence about what the trip is for. Everything else we can work out with you.

Do you work with overseas agents?

Yes, on net rates, and we are happy to hold space for an agent's client on the same seven-day terms. Write to the Windhoek office and ask for the trade desk.

Which airport should we fly into?

Hosea Kutako International, forty-five minutes east of Windhoek, for every circuit we publish. Eros in the city is for the fly-in legs and scenic charters only.

Can you take a booking at short notice?

Sometimes. Inside six weeks we will tell you honestly what is left rather than reshuffle your route around whatever happens to be free. Green season, short notice is usually fine.

Send an enquiry

Write to the planning desk.

This form goes to the same inbox as circuits@namibskyline.na and is read by the four people who plan the circuits. If your dates are wrong for what you want, the reply will say so and suggest what to move.

Windhoek: +264 61 555 0142 · Mon–Fri 08:00–17:00 CAT
Swakopmund: +264 64 555 0187 · Mon–Fri 08:30–17:00 CAT
Duty phone: +264 81 555 0199 · twenty-four hours, travellers on the road
Written: circuits@namibskyline.na
Trade: agents@namibskyline.na · net rates on application